Please Call Us First Before Returning Anything
Before you go to the trouble of sending the product back to us, please call our customer support department at 877-850-2662. We won’t try to talk you out of making the return and we promise to make the process as easy, convenient and inexpensive for you as we possibly can. Our Expert Staff members are available from 9:00am to 5:00pm ET Monday through Friday, except for holidays. If you prefer, you can e-mail your questions or concerns to support@rubberexpansionjoint.com.
Used items
Unfortunately we cannot take back any used items or items put into service or attempted to put into service.
Is There Something You Want To Return Or Exchange?
www.rubberexpansionjoint.com has a 30 day return/exchange policy on unused items in the original box. Please call our customer support department at 877-850-2662. We won’t try to talk you out of making the return and we promise to make the process as easy, convenient and inexpensive for you as we possibly can. The shipping cost is the responsibility of the customer on returns and exchanges both ways. Refunds will be issued to the same credit card that was used to purchase the item(s) returned.
It has been over 30 days and I need to return or exchange an item.
You can return or exchange your item(s) up to 180 days from date of purchase. If you bought your item over 30 days from the date of the original order you will be charged a 25% restocking fee. Shipping charges for your original order or for the return are not refundable. Refunds will be issued to the same credit card that was used to purchase the item(s) returned.